Ofgem — independent free energy consumer advice

Ofgem’s website offers free, impartial advice for GB energy consumers on topics including understanding bills, tariff types, switching suppliers, payment options and how to complain effectively. The guidance is available to all household energy customers in Great Britain and includes signposts to extra support schemes and official resources for vulnerable customers. Go to the Ofgem homepage to find advice pages and links to further support tools and consumer protection information.