Ofgem — free impartial energy advice and guidance on switching suppliers

Ofgem’s website offers free, impartial information to help UK energy consumers understand bills, how to switch suppliers, complaint routes and the energy market. The guidance is available to all UK households and small businesses and explains consumer rights, price protections and practical steps to compare and change suppliers. Access the Ofgem homepage to find advice pages, consumer guides and links to tools for switching and for raising concerns with your supplier or with the energy ombudsman if needed.