Ofgem: free energy consumer advice and switching guidance

Ofgem, the UK energy regulator, offers free advice and explanatory guides for energy consumers on tariffs, billing disputes, switching suppliers and complaint routes. Any UK household can access guidance on the Ofgem website about rights when switching, how to compare deals, and how to escalate unresolved disputes; the site also signposts to free government and charity support for those in fuel poverty. Ofgem has long provided statutory consumer information across Great Britain.