Ofgem — free energy advice and switching guidance

Ofgem, the UK energy regulator, provides impartial, free guidance and tools to help households understand energy bills, tariffs and the switching process, plus information on consumer protections. Any UK electricity or gas customer can access its advice pages and the Citizens Advice consumer helplines signposted by Ofgem; it does not charge for guidance. Visit Ofgem's website to find straightforward explainers on tariffs, how to switch supplier, and where to get help with supplier problems or poor service.