Ofgem – free consumer guidance and rights on energy

Ofgem publishes free, impartial information about energy supplier responsibilities, how to compare and switch suppliers, and consumer rights including complaint routes and protection schemes. The site also explains the Priority Services Register for people needing extra support and who is eligible, and it describes how to raise concerns or escalate disputes with suppliers. Ofgem’s guidance is aimed at all energy consumers in Great Britain and is accessible online without charge.