Official energy consumer guidance from Ofgem

Ofgem provides free, independent information and advice for UK energy consumers including guidance on switching suppliers, understanding bills and tariffs, handling disputes and accessing support schemes. The guidance is available to any UK household and small business wanting to compare options or check their rights with suppliers. Access is via the Ofgem website where you can read guides, find complaint routes and links to local support organisations; no payment or registration is required to use the consumer advice pages.