Official consumer energy advice and rights from Ofgem

Ofgem’s consumer pages offer free, independent guidance about energy rights, how to compare and switch suppliers, what to do about billing and meter issues, and routes for complaint and escalation. The information is aimed at energy customers across Great Britain and explains eligibility for priority services and assistance for vulnerable consumers. Access Ofgem’s guidance and tools on their website; for switching or smart meter installation you then contact participating suppliers directly.