Independent energy consumer guidance from Ofgem

Ofgem provides free, impartial information and guidance for UK energy consumers about switching suppliers, understanding bills, your rights if your supplier fails and how to complain. The site includes tools and clear explanations to help households manage energy costs and choose a supplier; it applies to consumers of electricity and gas in Great Britain. Any UK energy customer can visit ofgem.gov.uk to read guidance, use links to consumer protection resources and find contact points for disputes and compensation rules.