Independent consumer guidance and switching help from Ofgem

Ofgem provides free, independent information and consumer guidance about energy rights, how the energy market works and how to complain or switch suppliers in the UK. Anyone can use the Ofgem website to read practical advice on tariffs, billing issues, priority services and finding the best supplier for their needs; it does not sell energy directly. Ofgem’s online pages include links to escalation routes and regulator advice for domestic consumers across Great Britain.