Independent consumer and switching guidance from Ofgem

Ofgem, the UK energy regulator, provides free consumer information on energy rights, complaints, tariffs and the switching process, helping householders understand their options and resolve disputes with suppliers. Its website is available to all UK energy consumers and includes tools, fact sheets and the Energy Ombudsman contact route for unresolved complaints. Use Ofgem’s online resources to check protections, find approved schemes and learn how to compare or switch suppliers without charge.