Free independent energy consumer advice from Ofgem

Ofgem provides free, authoritative information and practical guidance for domestic energy consumers in Great Britain, covering rights on bills, how to switch suppliers, how to complain and protections for vulnerable customers; the guidance is publicly available on the Ofgem website for anyone to consult and includes signposting to schemes such as the Priority Services Register for those who qualify. Use Ofgem’s site to learn your consumer rights, find step‑by‑step complaint processes and get links to further help without any charge.