Free energy guidance and consumer help from Ofgem

Ofgem provides free, impartial information for energy customers across Great Britain about consumer rights, how to compare and switch suppliers, what to do about billing and complaints, and energy market rules. The guidance is available to any household or business customer in Great Britain (England, Scotland and Wales) and is published on Ofgem's website; it also signposts specialist support for vulnerable customers and referral routes to suppliers or Citizens Advice. Access is via the Ofgem website where guidance pages, leaflets and contact links are available at no cost.