Free energy consumer guidance and practical advice from Ofgem

Ofgem’s website provides free, independent information for energy consumers in Great Britain on switching suppliers, reading bills, resolving billing disputes and understanding energy price protections and consumer rights. The guidance is available to anyone living in GB and can be accessed on Ofgem’s site without charge; it includes step-by-step advice on complaints, how to find cheaper tariffs, and links to escalation routes and ombudsman services. Ofgem’s resources are aimed at helping consumers make informed choices and resolve problems with energy companies.