Free Consumer Energy Guidance from Ofgem

Ofgem offers free, impartial information and guidance for energy consumers in Great Britain, including how energy bills work, your rights, how to complain and practical guidance on switching suppliers. The site explains consumer protections, how to compare tariffs and the steps to take if you have a problem with a supplier, and it signposts to help for vulnerable customers and independent advice services. Access the guidance on Ofgem’s website; it is aimed at household energy consumers across the UK (GB) and is public-facing with no cost.