Free consumer advice and switching guidance from Ofgem

Ofgem’s consumer pages provide free, authoritative guidance on energy rights, how to compare and switch suppliers, what to do about billing disputes and where to seek escalation and support if a supplier fails to resolve an issue. The resources are available to all domestic energy customers in Great Britain online; you can use Ofgem’s checklists and complaint route explanations to make informed choices and, where necessary, find links to free dispute resolution services and government support schemes.